Privacy Policy

Last Updated: Dec 5th 2024

I’m dedicated to protecting your privacy when you visit my website, www.crvenicpacek.com (the “Website”) and ensuring that personal information is handled in a secure and responsible manner. This Privacy Policy explains how I collect, use, and protect the information you share with me.

By accessing or using my Website, you agree to this Privacy Policy. If you have any concerns or don’t agree, feel free to reach out to me directly at aleksandra@crvenicpacek.com.

1. Information I Collect

Here’s what I may collect when you interact with my Website:

  • Personal Information: This includes your name, email address, phone number, or mailing address, which you might share with me when filling out forms, like when you book an appointment or subscribe to my updates.
  • Non-Personal Information: I might also collect data like your IP address, browser type, and how you use the Website (e.g., the pages you visit and how long you stay). This happens automatically through cookies or similar tools.

2. How I Use Your Information

I only use the information you share with me to:

  • Provide the services you’re looking for, like scheduling appointments or answering your questions.
  • Send updates, tips, or information about my services (you can opt out of these at any time).
  • Improve my Website and make it work better for you.
  • Keep the Website secure and running smoothly.
  • Comply with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws for handling personal and health information.

3. How I Protect Your Information

I take the protection of your information seriously and implement various security measures to safeguard your personal data, including

  • Encryption of data transmitted over the internet.
  • Secure storage of personal and health information in compliance with PIPEDA and other relevant privacy regulations.
  • Restricting access to your information to only those employees or third parties who need it to perform specific tasks.

However, no system is entirely secure, and we cannot guarantee the complete security of your personal data. You share information with us at your own risk.

4. Compliance with Canadian Privacy Laws (PHI)

As a provider of mental health services, I may collect, store, and use Personal Health Information (PHI) as part of my practice. I comply with Canada’s Personal Health Information Protection Act (PHIPA) in Ontario and ensure that any health-related information is safeguarded according to these regulations.

Your PHI may include details such as your medical history, session notes, or other relevant health information that you voluntarily provide as part of our therapeutic relationship. Here’s how I handle this sensitive data:

  • Collection: I only collect PHI that is necessary for providing you with effective care.
  • Storage: All PHI is securely stored, whether electronically or physically, in a manner that meets or exceeds regulatory requirements.
  • Usage: Your PHI will only be used to provide therapeutic services, comply with legal obligations, or with your explicit consent for other purposes.

If you have questions about how your PHI is managed, please contact me directly at aleksandra@crvenicpacek.com.

5. Cookies and Tracking

Like many websites, I use cookies to:

  • Understand how visitors use my Website.
  • Improve your browsing experience.
  • Customize content and make the site more user-friendly.

You can control cookies through your browser settings, but disabling them might impact how the Website works for you.

6. Third-Party Links

My Website may contain links to third-party websites that I do not control or operate. I am not responsible for the privacy practices, policies, or content of these third-party sites. If you visit any of these sites, I recommend reviewing their privacy policies to understand how they collect, use, and protect your information.

7. Sharing Your Information

I will never sell or trade your personal information. I may share your data in the following cases:

  • Service Providers: Sometimes, I work with trusted third parties (like IT support or payment processors) who help me run my practice. They are required to keep your information safe and only use it as necessary to provide their services.
  • Legal Requirements: If the law requires it, or if it’s necessary to protect my rights or the safety of others, I may share your information with the proper authorities.

7. Your Rights

You have rights when it comes to the information you share with me, including:

  • Access and Updates: You can ask to see what personal information I have about you and request corrections if needed.
  • Opt-Out: If you don’t want to receive updates or promotional emails from me, you can opt out at any time by clicking “unsubscribe” or contacting me directly.
  • Data Deletion: You can request that I delete your personal information, unless I need to keep it for legal or business reasons.

8. Children’s Privacy

My Website isn’t designed for kids under 13, and I don’t knowingly collect information from them. If I learn that a child’s information has been shared with me, I’ll delete it right away.

9. Updates to This Policy

I might update this Privacy Policy from time to time. If I make changes, I’ll post the updated policy here with a new date. By continuing to use the Website, you’re agreeing to any updates.

10. Contact Me

If you have any questions about this Privacy Policy or how I handle your information, you can always reach out to me:

Email: aleksandra@crvenicpacek.com
Location: Ontario, Canada

I’m here to help and ensure your experience with my Website is safe and respectful.